Customer Service Team Lead

Growth has come from search and word of mouth, not paid ads. Our office has a quiet floor and a loud floor. Our team is growing and we are hiring a Customer Service Team Lead.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US.

What you'll do

• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead

Skills and experience

• 7+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Job Type: Full-time

Pay: $28.50 - $34.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• Day shift

Experience:

• Customer Service Representative: 6 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allen Interactive.