Customer Service Supervisor

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

Overview:

This is a new position created as the team has grown over the last year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement.

Day to day:

• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.

What you need:

• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation: $29.00 - $31.50 per hour

What you get:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Flexible spending account.
• 12 weeks of paid parental leave.
• Employee assistance program.
• Paid training.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..