Customer Service Supervisor

Winslow Trust Company is a regional bank with over 200 branches and 270 employees across New York.

The position

Winslow Trust Company has an opening for a Customer Service Supervisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

Job duties

Meet targets for handle time, quality score and customer satisfaction. Complete required training and quality coaching sessions. Process returns, exchanges, refunds and address changes. Look up orders, accounts and shipping status in the CRM and order system. Call customers back on open issues within the promised timeframe. Notice repeat problems and report them to your team lead.

Qualifications

8-10 years of customer service, retail, hospitality or call center experience. Must pass a background check. Typing speed of at least 35 WPM. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Able to sit at a workstation and wear a headset for a full shift. Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers).

Nice to have

Chat support experience. Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary range: $29.00 - $31.50/hr

Compensation and benefits

Health insurance. 401(k) with company match. Three weeks of PTO to start. Dental insurance. Employee discount. Life insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winslow Trust Company.