Customer Service Supervisor

Planning is done in RightCapital and portfolios are managed in Orion. We are backfilling a position after an internal move.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.

Who you are

• 7+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Job Type: Full-time

Pay: $28.00 - $31.00 an hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Referral program
• Life insurance

Schedule:

• Day shift
• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willowwater Wealth Management LLC.