Customer Service Supervisor

ABOUT THE COMPANY:

Wealth management, mortgage and treasury services each operate as separate lines of business.

Transom Trust Company is hiring for its operations team in Arlington. Full-time and part-time shifts available. On site, Arlington.

DAY TO DAY:

• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue

WHAT YOU'LL NEED:

• 8+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

BENEFITS:

• Health insurance
• 401(k) with 4% match
• Paid time off
• Employee assistance program
• 11 paid holidays
• Vision insurance
• Dental insurance

We are not working with agencies on this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Transom Trust Company.