Customer Service Supervisor

Language learning is the core product, with live classes and self-paced lessons. Springfield Education is hiring a Customer Service Supervisor to work remotely from the US.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement.

Job duties:

Process returns, exchanges, refunds and address changes. Notice repeat problems and report them to your team lead. Call customers back on open issues within the promised timeframe. Meet targets for handle time, quality score and customer satisfaction. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud.

What we're looking for:

8-10 years of customer service, retail, hospitality or call center experience. Typing speed of at least 35 WPM. High school diploma or GED. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked.

EOE. We participate in E-Verify.

Job Type: Full-time

Pay: $32.00 - $39.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 6 years (Preferred)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Springfield Education.