Customer Service Supervisor

Since 1941, the system has grown to cover most of New York. Shift differentials apply for nights, weekends and holidays.

Overview

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Buffalo.

Main duties

• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Update customer records accurately

Minimum qualifications

• 8+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay: $28.00 - $31.00 per hour

Pay and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid holidays
• Employee discount

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffdale Health System Inc..