Customer Service Supervisor

Maintenance agreements cover about 6,000 homes, with spring and fall tune-ups. Sierra Electric is an electrical contractor doing commercial, industrial and service work. We need a Customer Service Supervisor. This is a full-time position based in West Jordan, Utah.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is remote. A quiet workspace and good internet are required.

What you'll be doing

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.

What you'll need

• 7+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Job Type: Full-time

Pay: $27.50 - $32.50/hr

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Employee discount
• Referral program
• Health insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sierra Electric.