Customer Service Supervisor

Who we are:

Clients pay a flat annual fee, and the firm takes no commissions. We originate and service equipment loans for construction companies, farms and trucking fleets. Founded in 2001, we now have 100 employees.

Our Incheon team is growing and we are hiring a Customer Service Supervisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

Duties:

• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.

You'll need:

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Nice to have:

• Experience handling escalations.

Pay and benefits:

Pay: ₩20,000-₩23,000/hr

• Paid leave.
• Four major insurances.
• Annual incentive.

Applications are reviewed on a rolling basis.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seo Consulting Co., Ltd..