Customer Service Supervisor (Remote)

A bit about us:

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Treasure Coast Computer Services is a managed services provider with 510 employees, supporting more than 1,500 client organizations across the US.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Customer Service Supervisor (Remote) answers customer calls, chats and emails about orders, billing and account changes.

Day to day:

• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department

Required qualifications:

• 8-10 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits:

Compensation: $30.00 - $36.00 per hour DOE.

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays

Applicants must be authorized to work in the U.S.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Computer Services, LLC.