Customer Service Supervisor - Remote

We process billions of card transactions a year for merchants, banks and software platforms. Headquartered in Jerusalem, the company runs operations centres in Jerusalem District and two other locations.

Position summary

We are adding a Customer Service Supervisor - Remote to our Customer Care team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a full-time remote role. We use an employer of record in Brazil, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. We send you a laptop and the accessories you need on day one.

What you'll be doing

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.

What you need

• 8+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Prior billing or insurance call centre work.
• Chat support experience.
• Experience handling escalations.

Schedule: Four 10-hour shifts, rotating weekend day

Rate: R$10,500 - R$13,000 per month

Compensation and benefits

• Wellness allowance.
• Co-working space stipend.
• Performance bonus.
• Public holidays observed per your country.
• Paid parental leave.

Tell us your notice period and what salary you are looking for.

Candidates must be eligible to work in Brazil.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelway Ltd..