Customer Service Supervisor

About Pelletier Tech Support

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2004. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends.

What this job is

Looking for a Customer Service Supervisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within Canada. The team meets in Mississauga once a quarter, travel covered.

Day to day

• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.

Requirements

• 8-10 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Compensation and benefits

Salary: $25.50-$29.00 per hour

• Extended health and dental benefits.
• RRSP matching.
• Paid vacation.
• Paid sick days.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pelletier Tech Support Ltd..