Customer Service Supervisor

Customers call the office and talk to someone who knows the techs by name. Every truck is stocked the same way, so anyone can grab any van. Still family owned, 14 years on. Licensing and apprenticeship school are paid for. The person in this role is relocating, so we are hiring a replacement.

Omaha Heating & Cooling is hiring for its Orders team in Omaha. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is an in-person role at our Omaha location.

Your responsibilities:

• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff

Qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Job Type: Full-time

Pay: $25.00-$29.50 an hour

Expected hours: No less than 32 per week

Benefits:

• Employee discount
• Paid time off
• Weekly pay
• Referral program

Schedule:

• Day shift

Ability to Commute:

• Omaha, NE (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Omaha Heating & Cooling.