Customer Service Supervisor

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Ochrepoint manages assets for more than 200,000 clients through 120 offices. Dress is business casual, and suits come out for client meetings.

Job summary:

This is a backfill for a team member who moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Ochrepoint is hiring for its Returns team in Springfield. Full-time and part-time shifts available. This role is fully remote within the US. Communication happens mostly in Slack and short video calls.

Main duties:

• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Bilingual English and Spanish (pay differential)
• Knowledge of e-commerce order systems such as Shopify

Compensation: $28.00 to $34.50 an hour

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid time off

Ochrepoint is an Equal Opportunity Employer, including disability and protected veteran status.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ochrepoint.