Customer Service Supervisor

About the job

Customers can pick up or get delivery on our own trucks. We are replacing a colleague who is moving away. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Chicago.

Answer inbound calls, live chats and emails from a queue.
Meet targets for handle time, quality score and customer satisfaction.
Document every interaction in Zendesk or Salesforce Service Cloud.
Notice repeat problems and report them to your team lead.

What you'll need

7+ years of customer service, retail, hospitality or call center experience.
Basic computer skills (Windows, Outlook, web browsers)
High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

$25.00-$30.00/hr

We offer health insurance, 401(k) with 4% match, paid holidays, dental insurance, employee discount, referral program and overtime available.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NTN Building Supply.