Customer Service Supervisor

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Murfreesboro. Built in Murfreesboro, our document management tool is used by county clerks, title companies and small law offices. Founded in 2007, we now have 160 employees. Laptops are MacBook Pros, and you pick your own editor.

Murfreesboro Technologies is hiring for its Member Services team in Warsaw. Full-time and part-time shifts available. The company is based in Murfreesboro, the US. Our team works from several countries. This is a full-time remote role. We use an employer of record in Poland, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Duties:

Escalate complaints that need a supervisor or another department. Update customer records accurately. Follow scripts and required disclosures on recorded lines. Call customers back on open issues within the promised timeframe. Look up orders, accounts and shipping status in the CRM and order system. Notice repeat problems and report them to your team lead. Answer inbound calls, live chats and emails from a queue.

Qualifications:

8-10 years of customer service, retail, hospitality or call centre experience. Reliable attendance. Schedule adherence is tracked. Able to sit at a workstation and wear a headset for a full shift. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer:

Flexible hours. Performance bonus. Public holidays observed per your country. Monthly internet allowance.

We review applications as they come in.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murfreesboro Technologies.