Customer Service Supervisor

About us

Since 2015, the company has expanded from listings into payments, shipping and seller financing. Our engineering, trust and safety, and customer support teams work across offices in Paris and several other countries. Core hours are 10 to 3, and the rest of the day is flexible.

Overview

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. The work is on site and cannot be done remotely.

Duties

• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

You'll need

• 8+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

What you get

• Health insurance (mutuelle) covered at 60%
• RTT days
• Works council (CSE) benefits
• Meal vouchers
• 50% of public transport pass reimbursed
• Profit-sharing

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mulberrywright.