Customer Service Supervisor

Mitchell & Sons Building Services is a family-run cleaning company with 8 employees. Clients have the owner's cell number. Still family owned, 47 years on. We are adding a Customer Service Supervisor to our Member Services team.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Key responsibilities

• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Answer inbound calls, live chats and emails from a queue.

Who you are

• 8-10 years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $22.00 - $26.00 an hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Free parking
• Dental insurance
• Disability insurance

Schedule:

• Monday to Friday

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mitchell & Sons Building Services.