Customer Service Supervisor

About the job

Founded in 1989 by a group of parents, the school is still governed by a parent board. We are adding a Customer Service Supervisor to our operations team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement.

The job includes: update customer records accurately; escalate complaints that need a supervisor or another department; follow scripts and required disclosures on recorded lines; document every interaction in Zendesk or Salesforce Service Cloud.

About you:

8+ years of customer service, retail, hospitality or call center experience
Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Compensation: $25.00-$30.50 per hour

We offer health, dental and vision coverage starting on day one, 401(k) with 4% match, paid time off, weekly pay and paid training.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Academy.