Customer Service Supervisor

About the job

Every account manager handles a full book, from quotes to renewals to claims questions. The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US. We send you a laptop and the accessories you need on day one.

The job includes: process returns, exchanges, refunds and address changes; answer inbound calls, live chats and emails from a queue; look up orders, accounts and shipping status in the CRM and order system; update customer records accurately; follow scripts and required disclosures on recorded lines.

What we're looking for

8+ years of customer service, retail, hospitality or call center experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster
High school diploma or GED
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: $28.00-$30.50 per hour

We offer health, dental and vision coverage starting on day one, 401(k) with a 100% match up to 5% and paid time off.

Most hires start within two to three weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at King Insurance.