Customer Service Supervisor

About the job

Our recruiters interview every candidate in person before placing them. This is a backfill for a team member who moved to another team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US.

The job includes: escalate complaints that need a supervisor or another department; update customer records accurately; look up orders, accounts and shipping status in the CRM and order system; call customers back on open issues within the promised timeframe.

What we're looking for

8-10 years of customer service, retail, hospitality or call center experience.
Basic computer skills (Windows, Outlook, web browsers)
For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Compensation: $24.50 - $29.50 an hour

We offer referral program, overtime available, employee discount and paid holidays.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Houston Recruiting.