Customer Service Supervisor

Founded in 2003, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. HKP Apps is hiring for its Returns team in Chicago. Full-time and part-time shifts available. On site, Chicago.

Main duties:

• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system

Requirements:

• 7+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Must pass a background check
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

The salary range for this role is $29.00 - $32.50 an hour. This range reflects base salary only.

• Health insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Paid training
• Overtime available
• Dental insurance
• Paid sick leave

HKP Apps provides equal employment opportunities to all employees and applicants.

Most hires start within two to three weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HKP Apps.