Customer Service Supervisor

Founded as a farmers' mutual in 1936, the company is now one of the larger mutual insurers in Canada.

About the role:

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Canada. You get a company laptop and a headset before you start.

Job duties:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines

Required qualifications:

• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Four 10-hour shifts, rotating weekend day

Salary range: $50,000 to $66,000 annually

What you get:

• Extended health and dental benefits
• RRSP matching
• Three weeks paid vacation to start
• Paid sick days
• Home office allowance
• Employee and family assistance program
• Group RRSP with employer matching

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hamilton Insurance Agency.