Customer Service Supervisor

Founded as a farmers' mutual in 1936, the company is now one of the larger mutual insurers in Canada.

Job summary

Hamilton Insurance Agency is hiring for its Member Services team in Hamilton. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Canada. We talk mostly in Slack and hop on quick calls when something needs discussing.

Your responsibilities

• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications

• 8-10 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Pay: $23.50 - $27.00 per hour

What you get

• Health spending account.
• RRSP matching.
• Parental leave top-up.

Please include a short note on why this role interests you.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hamilton Insurance Agency.