Customer Service Supervisor

A BIT ABOUT US

Lanes cover most of the US, with dense regional networks in California. Safety and compliance teams monitor ELDs, cameras and hours of service. Home weekly on regional runs, daily on local.

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. Clear written English is a must, as the team works across time zones.

DUTIES

• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.

SKILLS AND EXPERIENCE

• 7+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

COMPENSATION AND BENEFITS

Compensation: $32.50 - $36.50 per hour DOE.

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• 12 weeks of paid parental leave.
• Vision insurance.
• Overtime available.

EOE. We participate in E-Verify.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Hauling Inc..