Customer Service Supervisor

Since 1979, the store has sold farm supplies, feed and pet products in Glendale. Holiday season means some nights and weekends for everyone.

Glendale Mercantile is looking for a Customer Service Supervisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

Duties:

• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

About you:

• 8-10 years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Rate: $26.00 - $28.50 an hour

• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off
• Referral program
• Life insurance
• 11 paid holidays
• Weekly pay

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glendale Mercantile.