Customer Service Supervisor

Homeowner associations hire us for accounting, vendor management and board meeting support. Appraisal and title work go through partner firms, and we handle the rest of the transaction.

Overview

We are backfilling a position after an internal move. The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US. Please make sure you have a quiet place to work and a solid internet connection.

Job duties

• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Transfer calls to the right department with a warm handoff

Minimum qualifications

• 8-10 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• High school diploma or GED
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

• Health insurance
• 401(k) with 4% match
• 11 paid holidays
• Employee assistance program

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FD Homes.