Customer Service Supervisor

Who we are:

Everyone does a bit of everything, from stocking to cashiering. Holiday weekends are busy, and we need everyone on the schedule.

Overview:

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Spain.

In this role you will:

• Call customers back on open issues within the promised timeframe.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.

What we're looking for:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Desirable:

• Prior billing or insurance call centre work.
• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Private health insurance.
• Overtime paid.
• Training budget.
• Flexible remuneration plan.
• Meal vouchers.
• Paid training.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Electrodomésticos Montaña S.L..