Customer Service Supervisor

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Storm duty is mandatory, and overtime during outages is common.

We are replacing a colleague who is moving away. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

What you'll do:

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

• 8+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED

Bonus points:

• Prior billing or insurance call centre work
• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Pay: €34,000 - €46,000/year

• Health insurance (mutuelle) covered at 60%
• RTT days
• 50% of public transport pass reimbursed
• Meal vouchers

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypressgate SARL.