Customer Service Supervisor

We put over 80,000 people to work each week in industrial, office, IT and healthcare roles. Regional vice presidents oversee clusters of branches in Brussels-Capital Region and neighboring markets. Recruiters are measured on fills, starts and retention past 90 days.

Claygrid is looking for a Customer Service Supervisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in Belgium. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions
• Update customer records accurately

Skills and experience

• 8-10 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Experience handling escalations
• Prior billing or insurance call centre work

Why work with us

Compensation: €2,400 - €2,800 per month

• Pension scheme
• 8% holiday allowance
• Home office allowance
• Travel allowance

Please mention your notice period and expected salary.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claygrid NV.