Customer Service Supervisor

Company overview:

Clients include office parks, banks, churches, gyms and car dealerships. Strip and wax, burnishing and concrete polishing are handled by a dedicated floor crew. Weekly pay, with direct deposit or a pay card.

Looking for a Customer Service Supervisor who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The work is on site and cannot be done remotely.

Responsibilities:

• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department

Required qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Referral program
• Dental insurance
• Employee discount

Cedar Ridge Clean is an Equal Opportunity Employer, including disability and protected veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedar Ridge Clean.