Customer Service Supervisor

Company overview:

We employ 10,700 people across underwriting, claims, actuarial, IT and customer service. January renewals keep everyone busy for a few weeks.

Carbone Risk Advisors is looking for a Customer Service Supervisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Rome and have been hiring remotely since 2020. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 to 15:00 CET. Strong written English is important, since much of our work is async.

What you'll do:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.

Who you are:

• 8+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Pay: $24.50-$30.00 an hour

• Wellness allowance.
• Company laptop.
• Monthly internet allowance.
• Health insurance through our employer-of-record partner.
• Flexible hours.
• Co-working space stipend.

Carbone Risk Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carbone Risk Advisors.