Customer Service Supervisor

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Most of our associates work first and second shift in plants within 30 miles of the branch. Founded in 1982, we now have 190 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders. We are adding a Customer Service Supervisor to our Orders team.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

Day to day:

• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.

What we're looking for:

• 7+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Must pass a background check.

Job Type: Full-time

Pay: $25.50-$31.50 an hour

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Uniforms
• Referral program
• Overtime pay

Schedule:

• 8 hour shift

Experience:

• Customer Service Representative: 6 years (Preferred)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Recruiting.