Customer Service Supervisor

Voiceover is recorded in a closet studio lined with foam.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Brickfield Learning is hiring for its operations team in Montreal. Full-time and part-time shifts available. The company is based in Port St. Lucie, the US. The team is spread across multiple countries. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. Core hours are 9:00 AM to 1:00 PM US Eastern.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

About you:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $24.50 - $26.50 an hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Bonus pay

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer Service Representative: 6 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickfield Learning.