Customer Service Supervisor

Catastrophe teams deploy adjusters within days of a major storm.

Role overview:

The Customer Service Supervisor answers customer calls, chats and emails about orders, billing and account changes. Bear Creek Assurance is hiring for its Orders team in Mount Pleasant. Full-time and part-time shifts available. This role is fully remote within the US. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue

Qualifications:

• 8+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call center work
• Zendesk, Five9 or Genesys experience

Pay range: $27.00 - $33.00 per hour. Final offer will depend on experience.

Why work with us:

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Paid holidays
• Short- and long-term disability
• Overtime available
• Health, dental and vision coverage starting on day one

EOE. We participate in E-Verify.

New hires usually start two to three weeks after accepting an offer.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Assurance.