Customer Service Supervisor

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year.

The position

BD Courses is hiring for its Orders team in Schaumburg. Full-time and part-time shifts available. Remote within the US. The team meets in New York City once a quarter, travel covered.

Job duties

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.

Minimum qualifications

• 8+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.

Preferred qualifications

• Chat support experience.
• Prior billing or insurance call center work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $31.00 to $34.00/hr DOE.

Why work with us

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Equity.
• Life insurance.
• Uniforms provided.
• Dental insurance.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BD Courses.