Customer Service Supervisor

Bayreach Health is a small practice with two physicians, a nurse practitioner and a front office of four.

Bayreach Health is hiring for its Member Services team in Fresno. Full-time and part-time shifts available. This position is on site in Fresno.

Job duties:

• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.

Skills and experience:

• 8+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

Pay: $24.50-$27.50 per hour

• Shift differential for nights and weekends.
• Overtime available.
• CEU reimbursement.
• Three weeks of PTO to start.
• Short- and long-term disability.
• Weekly pay.
• Health insurance.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayreach Health.