Customer Service Supervisor

About us:

We employ 6,100 people across underwriting, claims, actuarial, IT and customer service. Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

The position:

This is a newly created position. Bayhurst Assurance is hiring for its Returns team in Chesapeake. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement.

What you'll do:

• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff

Qualifications:

• 8-10 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

Expected salary range: $28.50-$34.00 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Uniforms provided
• Paid training
• $1,000 home office setup budget

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayhurst Assurance.