Customer Service Supervisor

We serve more than two million consumer, small business and commercial clients. Operations centres in Athens and two other cities handle deposits, card services and loan servicing. Cash audits are unannounced, and balancing to the penny is expected.

Position summary:

Bank of Athena is hiring a Customer Service Supervisor to work remotely from Greece. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Greece. You need a reliable internet connection and somewhere quiet to work.

Job duties:

• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications:

• 7+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred qualifications:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.
• Chat support experience.

Salary range: €740 - €1,000 monthly

Why work with us:

• Private health insurance.
• Paid training.
• Overtime paid.
• Life insurance.
• Training budget.
• Remote work allowance.

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Athena.