Customer Service Supervisor

About us

Founded in 1945 by an advisor who left a large brokerage to go independent. Planning is done in RightCapital and portfolios are managed in Orion. Founded in 1945, we now have 12 employees. Compliance reviews outgoing client email, so expect to write carefully.

Advies van den Heuvel has an opening for a Customer Service Supervisor. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the Netherlands. We send you a laptop and the accessories you need on day one.

What you'll do

• Escalate complaints that need a supervisor or another department
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead

You'll need

• 8+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

€2,600 - €3,000/month

• Overtime allowance
• 25 annual leave days
• Pension scheme
• 8% holiday allowance
• Bike plan
• Travel allowance

This posting may close early if we receive enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Advies van den Heuvel B.V..