Customer Service Specialist

Our warehouses and distribution centers total over 20 million square feet.

Position summary:

Looking for a Customer Service Specialist who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in West Valley City once a quarter, travel covered. A quiet workspace and good internet are required.

Key responsibilities:

• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Preferred:

• Prior billing or insurance call center work.
• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Starting pay: $22.00 to $24.00 per hour, depending on experience and certifications.

Why work with us:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Employee assistance program.
• Referral program.
• Paid parental leave.

Wrenreach is an Equal Opportunity Employer, including disability and protected veteran status.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenreach.