Customer Service Specialist

Company overview:

Second-generation ownership: the founder's daughter runs the agency now. Personal lines make up about 70 percent of premium. We started in 1983 and have grown to about 18 people.

Position summary:

Looking for a Customer Service Specialist who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 17 countries. Headquarters is in Honolulu. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time.

Day to day:

• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction

Qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Paid time off
• Monthly internet allowance

If you are shortlisted, we will reach out to set up a first call.

We review applications as they come in.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willamette Risk Advisors.