Customer Service Specialist

Distribution centers in Kansas replenish stores several times a week.

Position summary

Wichita Sports is hiring a Customer Service Specialist to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Wichita, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Duties

• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines

Qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED

Preferred

• Chat support experience
• Prior billing or insurance call center work

Compensation and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Weekly pay

Wichita Sports is an Equal Opportunity Employer, including disability and protected veteran status.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wichita Sports, LLC.