Customer Service Specialist

Small fleet, regional lanes, no forced dispatch. Drivers are home most nights and every weekend. Still family owned, 27 years on. Safety bonuses are paid quarterly.

White Carriers is hiring a Customer Service Specialist for our St. Louis location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. On site, St. Louis.

Key responsibilities:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

• Medical, dental and vision insurance
• 401(k) with 4% match
• 11 paid holidays
• Vision insurance
• Weekly pay
• Short- and long-term disability
• Employee discount

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at White Carriers.