Customer Service Specialist

Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts.

The position

Westside Computer Services is hiring for its Member Services team in Jacksonville. Full-time and part-time shifts available. Remote within the US. We meet in person once or twice a year.

Key responsibilities

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately

Qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Rate: $20.50 to $24.00 per hour

What you get

• Health insurance
• 401(k) with 4% match
• Paid holidays

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westside Computer Services.