Customer Service Specialist

About the job

OVERVIEW

Torchfield Systems is hiring for its operations team in El Paso. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US. Most communication happens in Slack, with short video calls when needed.

RESPONSIBILITIES

Update customer records accurately. Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction.

YOU'LL NEED

Basic computer skills (Windows, Outlook, web browsers). Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM. Must pass a background check. High school diploma or GED.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

BENEFITS

Three weeks of PTO to start. Paid sick leave. Paid training.

ABOUT THE COMPANY

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Two developers, a designer and a support lead make up most of the company, so everyone touches the product. We keep recurring meetings to Tuesdays and Thursdays where we can.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchfield Systems.