Customer Service Specialist

A bit about us:

Institutional clients include pension funds, endowments and insurance companies. Regulatory oversight is constant, and the compliance department is one of the largest in the company.

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes.

Day to day:

• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• High school diploma or GED.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

The salary range for this role is $19.50-$22.00/hr. This range reflects base salary only.

• Health savings account (HSA) with employer contribution.
• 401(k) with 4% match.
• 12 weeks of paid parental leave.
• Life insurance.
• Medical, dental and vision insurance.

Thistleworth provides equal employment opportunities to all employees and applicants.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thistleworth.