Customer Service Specialist

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. We keep recurring meetings to Tuesdays and Thursdays where we can.

Role overview

We are backfilling a position after an internal move. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Teasel Labs is hiring for its Returns team in Szczecin. Full-time and part-time shifts available. Remote within Poland. The team meets in Łódź once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

Duties

• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Notice repeat problems and report them to your team lead.

What we're looking for

• 3+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Typing speed of at least 35 WPM.

Bonus points

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Compensation: PLN 3,800 to PLN 4,600 monthly

• Private medical care.
• Remote work allowance.
• Overtime paid.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Teasel Labs s.c..