Customer Service Specialist

School districts license our reading and math curriculum for grades K through 8.

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Chicago once a quarter, travel covered.

Duties:

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Job Type: Full-time

Pay: $22.00 - $26.50/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tealward Courses.