Customer Service Specialist

The platform hosts certification programs for several professional associations. Language learning is the core product, with live classes and self-paced lessons.

Job summary

Stewart Tutoring is hiring for its Customer Care team in Halifax. Full-time and part-time shifts available. Fully remote. You can work from anywhere in Canada. Good written English matters here, since most updates are written.

In this role you will

• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience

• 3-5 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)

Preferred

• Prior billing or insurance call centre work
• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

Salary range: $20.00 to $23.50/hr

• Extended health and dental benefits
• RRSP matching
• Paid vacation

This position requires a background check.

Apply with your resume. A cover letter is optional.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stewart Tutoring.